Request a Refund

Something wrong with your order? Fill in the details below and add photos of the item. We review every request within 2 business days.

Order number *

You'll find it in your confirmation email.

Email used on the order *

Full name *

Phone

Reason for the refund *

Tell us what happened *

Photos of the item *

Up to 5 photos. Show the issue clearly — for a sizing problem, include the size tag inside the shoe.

Take a photo Choose photos

How would you like to resolve this? *

Choose what works best for you — we'll confirm the details by email.

Keep the item, get money back Fastest A partial refund of up to 50% of what you paid, plus a 20% off coupon for your next order. Nothing to ship back and no trip to the post office — we process it as soon as we've reviewed your photos. Return the item for a full refund Your full order value is refunded once the item reaches us and passes inspection. Return shipping is arranged at your own cost, and international transit usually takes 30 to 60 days. I'm not sure — my case is different Tell us what happened above and we'll come back with the best option for your situation.

One last step: after you tap below, you'll be asked to tick an "I'm not a robot" box. Your request is only sent once you do.

Requests must be submitted within 30 days of delivery. Approved refunds go back to the original payment method. By submitting, you confirm the information and photos are accurate.

Request a Refund

Request received

Information

Search our store

Request a Refund

Request received

Let’s get in touch

Information

Confirm your age

Come back when you're older