Contact information
Contact Information
Last updated: September 4, 2026
Luvensi is an online retailer based in the United States.
How to reach us
Email: [email protected]
Contact form: luvensi.com/pages/contact
We are an online store, so these are the two ways to reach us — both land in the same inbox and both are answered by a person. Returns, refunds, and privacy requests all start here.
Response times
We answer every email within 24 hours, Monday through Friday. Messages received on weekends and U.S. federal holidays are answered on the next business day.
What to include
To get an answer in one reply instead of three, please include your order number and the email address you used at checkout. For a damaged or incorrect item, attach photos of the item and the packaging.
Where to write about what
- Where is my order? Check our Track Your Order page first — it has your answer instantly. If tracking has not updated in 7 business days, email us.
- Returns and refunds: email us with your order number. See our Refund & Return Policy.
- Change an address or cancel: email us within 12 hours of ordering.
- Privacy requests: email us with the subject line "Privacy Request". See our Privacy Policy.