Shipping policy

Shipping Policy

Last updated: September 9, 2026

Where we ship

Luvensi ships to all 50 U.S. states, the District of Columbia, and U.S. territories. We do not currently ship outside the United States. We cannot deliver to freight forwarders or to addresses that are not serviced by our carriers.

Order processing

Every pair is inspected and packed before it ships. Orders are prepared for dispatch within 24 hours. Orders placed on weekends or U.S. federal holidays begin processing on the next business day.

You will receive a shipping confirmation email with your tracking number as soon as your order leaves the facility. You can also follow your order at any time on our Track Your Order page.

Delivery times

Once dispatched, orders are delivered in 10 to 15 business days.

Total time from order to doorstep: 11 to 16 business days. Most orders arrive around 13 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. The delivery window is counted from the day your order is dispatched; the total window is counted from the day you place it.

These are estimates, not guarantees. Weather events, carrier backlogs, peak retail seasons, and incorrect or incomplete addresses can extend delivery beyond the ranges above.

If your order is delayed

We take the estimates above seriously. If we cannot ship your order within the time stated in this policy, we will email you promptly with a revised shipping date and you may choose to either wait for the new date or cancel your order for a full refund. If we cannot provide a revised date, your order will be cancelled and refunded in full automatically. You never have to wait for a delayed order you no longer want.

Shipping costs

Shipping charges, if any, are calculated and displayed at checkout before you pay. Any free shipping promotion applies only to the offer stated at the time of purchase and only to the destinations listed above.

No surprise fees

The price you see at checkout is the price you pay. All applicable duties and import fees are prepaid by Luvensi — you will never be asked to pay anything extra to receive your order, and no carrier will hold your package for a fee. Applicable U.S. state and local sales tax, where required, is calculated and shown at checkout before you pay.

Split shipments

Orders with more than one item may arrive in separate packages, on different days, with separate tracking numbers, at no extra cost to you. If part of your order arrives and the rest has not, please allow the full delivery window above before contacting us.

Tracking

Tracking numbers can take 24 to 72 hours to show their first scan after you receive the confirmation email. This is normal and does not mean your package is lost. If your tracking has not updated after 7 business days, email us at [email protected] and we will investigate with the carrier.

Wrong or incomplete addresses

Please check your shipping address carefully at checkout. We can change an address only before the order is dispatched — email us within 12 hours of ordering and we will do our best. Once dispatched, we cannot reroute a package. Orders returned to us as undeliverable because of an incorrect address will be refunded less the actual outbound shipping cost, or reshipped at your expense.

Lost, stolen, or damaged packages

If tracking shows your order was delivered but you do not have it, please check with your household, neighbors, and building management first, and allow 48 hours — carriers occasionally mark packages delivered before the final drop. If it still has not appeared, email [email protected] within 14 days of the delivery scan and we will open a claim with the carrier and make it right.

If your order arrives damaged, email us within 7 days of delivery with photos of the item and the packaging. We will send a replacement at no additional cost, or issue a refund if you prefer — and you do not need to ship anything back.

Our delivery guarantee. If your order has not arrived within 25 business days of dispatch, email [email protected] and we will send a replacement or refund you in full — your choice, no questions asked. You do not need to prove anything and you do not need to wait any longer than that.

Questions

Luvensi
[email protected]
We answer every email within 24 hours, Monday to Friday.